COVID-19 Resource Page

Important Information About NetActuate & COVID-19

NetActuate is an Essential Business

As an infrastructure and network service provider, NetActuate has been classified as an essential business throughout the duration of “Stay at Home” and “Shelter in Place” orders. Our services are critical to the sustainability of our customers, many of whom are providers keeping online platforms and services available and secure. We will continue to operate 24x7x365, and have also made contingency plans with added resources to assist customers, where and when this may be required.

Health and Safety is Our Top Priority

NetActuate is taking extensive measures to ensure the safety and well-being of our staff, as well as our customers and partners around the world. We have activated our business continuity plans to ensure that we continue to operate with minimal disruption. The vast majority of our employees are working remotely, not traveling, and are practicing appropriate social distancing and hygiene recommendations. We are increasing the use of digital collaboration and engagement platforms so we can remain in touch with one another and our customers.

Facility Access Restrictions are in Place

In order to ensure the health and safety of the on-site facility staff in many of NetActuate’s global locations, many data center operators are significantly restricting in-person access to their facilities. In some locations, this means access to equipment may be available only though only approved remote hands staff. We remain in continual communication with our data center partners, and will work with our customers to comply with these new restrictions to ensure urgent needs are met.

We are Ready to Meet Demand

NetActuate’s customers are reporting rapid growth in bandwidth demand resulting from the dramatic changes to the way we are living today. At this time, we have ample resources available to meet incoming requests from customers, and are taking proactive measures to source additional capacity and bandwidth whenever possible. We are also prioritizing service to our customers that provide essential services including communications, healthcare, and education.

Programs Available for Existing Customers

To help our existing customers meet urgent, unexpected new requirements, NetActuate is providing special programs to defer bandwidth overage costs and minimize upgrade costs. Existing customers can contact support@netactuate.com to learn more.

Potential for Service Delays

Due to occasional local service disruptions and increases in demand worldwide for shipping and delivery, we are beginning to experience constraints with some of our suppliers and vendors. Some international shipments of equipment have been delayed, which may in turn lead to longer lead times for new services. NetActuate staff is working to proactively notify affected customers of any services delays. If you have any questions or concerns, please don’t hesitate to contact us at support@netactuate.com.

Free Services for the Medical & Educational Service Providers

NetActuate is dedicated to making a contribution during these challenging times. As operators of one of the largest peered networks in the world, we are offering free infrastructure and network services to the healthcare community working to treat patients and to contain the spread of COVID-19. We are also extending our program to schools and other educational services transitioning to teaching the world’s students remotely. To be considered for our free services program, please review and complete our online application form.

COVID-19 Updates from NetActuate 

Online Resource Center

COVID-19 in the United States

The Centers for Disease Control and prevention have created a resource site with important information and updates about COVID-19, including how to protect yourself, and what to do if you think you are sick.

Symptoms and Testing

According to the CDC, if you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

COVID-19 Global Information

For information about COVID-19 around the world, the World Health Organization (WHO) has created an emergency response site with important updates and information.