We are now living in unprecedented times. NetActuate continues to monitor the progression of COVID-19, and is doing everything we can to keep our customers and our staff safe. We’d like to share with you a few important updates from the past few days. We have also created a COVID-19 resource page that we will keep continually updated as we have new updates to share.
As an infrastructure and network service provider, NetActuate has been classified as an essential business throughout the duration of “Stay at Home” and “Shelter in Place” orders. Our services are critical to the sustainability of our customers, many of whom are providers keeping online platforms and services available and secure. We will continue to operate 24x7x365, and have also made contingency plans with added resources to assist customers, where and when this may be required. We have activated our business continuity plans to ensure that we continue to operate with minimal disruption.
In order to ensure the health and safety of the on-site facility staff in many of NetActuate’s global locations, many data center operators are now significantly restricting in-person access to their facilities. In some locations, this means access to equipment may be available only though only approved remote hands staff. We remain in continual communication with our data center partners, and will work with our customers to comply with these new restrictions to ensure urgent needs are met.
NetActuate’s customers are reporting rapid growth in bandwidth demand resulting from the dramatic changes to the way we are living today. At this time, we have ample resources available to meet incoming requests from customers, and are taking proactive measures to source additional capacity and bandwidth whenever possible. We are also prioritizing service to our customers that provide essential services including communications, healthcare, and education.
Due to occasional local service disruptions and increases in demand worldwide for shipping and delivery, we are beginning to experience constraints with some of our suppliers and vendors. Some international shipments of equipment have been delayed, which may in turn lead to longer lead times for new services. NetActuate staff is working to proactively notify affected customers of any services delays. If you have any questions or concerns, please don’t hesitate to contact us at email@example.com.
As always, we are committed to your success. We encourage you to reach out as needed for support during this time at firstname.lastname@example.org. Thank you for your continued partnership.