We’re engineering-led, and we’re hiring.

Job Description / Functions

• As a Web Developer, you’re very familiar working with REST API(s) – both consuming and in some cases producing them, by integrating them into your controller and model, and making them go with views. On the front end that means experience with PHP, some jquery, and as a bonus more modern frameworks (react, angularjs, etc.)
• It means that you breathe RCS; probably git, but even SVN or CBS. It means you understand test cases, and continuous automation/integration, and you’re comfortable using web meetings, trello, gitlab, slack and more to collaborate with other developers.
• As junior (2+ years) or senior developer (5+ years), you will have extensive experience with PHP.
• On the senior side, we’ll look for you to have more experience with overall architecture, data modeling, test cases and have a proven track record of delivering larger, complex applications. On the junior side, you’ll be capable and have something to prove, while being open to learning.

Position Responsibilities / Requirements

• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours.
• May be called upon for other projects or assignments with reasonable notice of schedule changes/modifications.
• Strong PHP5/6/7 OOP/MVC
• Working experience with Laravel, vue.js
• Experience with other PHP frameworks, e.g. Symfony, CI, CakePHP, FF, etc.)
• Strong HTML/CSS and experience w/ bootstrap and template engines (like smarty)
  REST / JSON API(s)
• Experience using MySQL, MariaDB, various NoSQL, etc.
• Experience with jquery, javascript, etc. a plus

Job Description / Functions

• As a tech support engineer, you’ll need to be familiar with various web hosting control panels – Web Host Manager, cPanel, DirectAdmin, etc. either from a customer (end user) perspective or as an Administrator.
• You’ll be familiar with installing, configuring and troubleshooting common web applications based on the LAMP stack like WordPress, Joomla, and Magento, and you’ll be comfortable working with and understanding customer requirements and issues.
• You’re familiar with a tech support environment – responding to tickets via a ticket system, phone calls via a tech support queue and escalating to senior engineers. A strong drive to learn more about linux, and light familiarity with the linux command line are a plus.
• As an entry level position, you may have just helped friends and family with their blog or photo gallery. Are you the person everyone calls when their PC breaks or to help fix / upload their website? This may be the ideal role for you.

Position Responsibilities / Requirements

• Multiple responsibilities related to server installation and maintenance, network and server monitoring, customer support tickets and other duties as assigned as described.
• Interact with customers in a support role to handle technical support for infrastructure and systems related issues.
• Expected to work on assigned shift schedule unless provided a different schedule by your manager. Reasonable notice will be provided of schedule changes/modifications.
• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your assigned schedule.
• Expected to be proficient in web hosting technologies, especially DNS and email.
• Familiarity with Linux/Unix command line.
• Will have/working towards:
• Knowledge of cPanel and Web Host Manager
• Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc.
• Skills in setting up FTP and Email clients

Job Description / Functions

• This is an on-site, full-time OR part-time position.
• Must be self motivated, work well independently, have excellent troubleshooting skills, excellent English communication skills, and is passionate about open source software, servers, and datacenters.

Position Responsibilities / Requirements

• We make use of slack, zoom, and whatsapp for internal and external communication and you are expected to be available during your expected work hours.
• You may be required to work additional hours to continue work on projects, be on call in case of emergency, or work during schedules that do not impact customer use of infrastructure.
• Respond professionally and in a timely manner to customer support inquiries by phone and email. Continued communication with customers to ensure customer support SLAs are met/exceeded
• Maintain and support the technical infrastructure – servers, firewalls, network devices.
• Respond to monitoring alerts for server and network issues
• Troubleshoot server slowdowns and errant behavior, based on specific procedures
• Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
• Manage escalation of issues to senior staff and vendors, and provide clear communication/updates of the issues
• Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
• Provide situational awareness to the team through email and chat communications

Job Description / Functions

• As NetActuate’s site reliability engineer, you’ll have the opportunity to manage NetActuate’s complex challenges of scale, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.
• This role combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems.
• SRE ensures that NetActuate’s services, both internally critical and externally-visible systems, have reliability, uptime appropriate to users’ needs and a fast rate of improvement.
• Our site reliability engineer will also keep a watchful eye on our systems capacity and performance. Software development work will focus on optimizing existing systems, building infrastructure, and eliminating work through automation. This is a full-time, 100% remote position.

Position Responsibilities / Requirements

• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours. You may be required to work additional hours to continue work on projects, or during schedules that do not impact customer use of infrastructure.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Expected to work remotely on an assigned schedule and may be called upon for other projects or assignments with reasonable notice of schedule changes/modifications.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.

NetActuate is a leading provider of global edge infrastructure and network solutions, delivering high-performance connectivity and reliable infrastructure services to businesses worldwide. With a focus on innovation and customer satisfaction, NetActuate empowers organizations to optimize their digital presence and enhance user experiences across the globe.

Role Overview:

We are seeking a motivated and detail-oriented NOC (Network Operations Center) Technician to join our team in either Raleigh, NC or Santa Clarita, CA. The NOC Technician will play a critical role in monitoring and maintaining the operational health of our global network infrastructure, ensuring uptime, reliability, and performance for our customers. This is an excellent opportunity for individuals with a passion for technology and a desire to contribute to the success of a fast-growing organization.

Key Responsibilities:

Network & System Monitoring and Troubleshooting:

• Monitor network infrastructure and server systems using monitoring tools to identify and resolve network issues and service interruptions.
• Perform proactive checks on network devices, servers, and other critical infrastructure components to ensure optimal performance and availability.
• Troubleshoot and resolve network and system related incidents and escalate issues to higher-level support teams as needed.

Incident Response and Resolution:

• Respond to alerts and notifications generated by monitoring systems and promptly investigate and resolve incidents.
• Document incident details, actions taken, and resolution steps in incident management systems for future reference and analysis.
• Coordinate with internal teams and external vendors to resolve complex issues and minimize downtime for customers.

Technical Support and Customer Communication:

• Provide technical support to customers and internal stakeholders via phone, email, and ticketing systems.
• Communicate effectively with customers regarding network status updates, incident resolution progress, and planned maintenance activities.
• Ensure timely and accurate communication of critical issues and service disruptions to customers and management.

Maintenance and Upgrades:

• Assist with scheduled maintenance activities, including software upgrades, hardware replacements, and configuration changes.
• Coordinate maintenance windows with customers and internal teams to minimize impact on service availability.
• Document maintenance procedures and update knowledge base articles for future reference and training purposes.

Documentation and Reporting:

• Maintain accurate records of network configurations, device inventories, and operational procedures in documentation repositories.
• Generate regular reports on network performance, uptime, and incident trends for management review and analysis.
• Identify opportunities for process improvements and contribute to the development of standard operating procedures (SOPs) and best practices.

Requirements:

• 1-3 years of experience in a network operations or technical support role, preferably in a NOC environment.
• Excellent communication skills and customer service orientation with the ability to interact professionally with customers and colleagues.
• Solid understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, SNMP, etc.).
• Experience with network monitoring tools such as Nagios, Zabbix, or SolarWinds.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues in a timely manner.
• Ability to work effectively in a fast-paced, 24/7 environment and adapt to changing priorities and operational demands.
• Flexible schedule to meet the needs of a 24/7/365 operation.
• Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus.

Job Description / Functions

• Analyze, design, configure and fix issues with the network structure or application modules.
• The role of a network engineer is to make sure that communications function through the network is uninterrupted and that the network’s performance sees the urgent requests.
• The NetActuate network spans hundreds of POP(s) and thousands of peers.
• You will be comfortable working with a global, distributed team of network experts.

Position Responsibilities / Requirements

• Identification, notification, and escalation of network issues. Document cause analysis and offer solutions to prevent future network outages
• Install, configure and monitor essential network security protocols
• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours. You may be required to work additional hours to continue work on projects, or during schedules that do not impact customer use of infrastructure.
• Responsible for initial triage, escalation, and resolution of customer issues. Ensure that communications function across the network architecture and that the network’s performance meets client requirements
• Continued communication with customers to ensure customer support SLAs are met/exceeded
• Responsible for working with peers, deploying new sites/links, traffic balancing, etc.
• Configure effective routing policies and procedures and reconfigure policies to ensure the best performance
• Have ability to escalate issues to senior engineers or management
• Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
• Provide situational awareness to the team through email and chat communications

About the Role:
As an Engineering Manager at NetActuate, you will play a pivotal role in managing and building our agile-based engineering team. You will work closely with the leadership team, including the CEO, and directly manage a team of 5-8 engineers, with the potential to hire more as needed. The ideal candidate will have a strong background in working with and building agile-based engineering teams for SAAS services. They should be proficient in PHP, Python, and JavaScript, and have a solid understanding of Linux, APIs, web services, and networking.

Responsibilities:

• Act as the scrum manager for the engineering team, overseeing sprint planning, daily stand-ups, and retrospectives.
• Create user stories, tasks, and engineering documents to guide the development process.
• Assist with architectural decisions and provide technical guidance to the team.
• Lead by example and remain hands-on in the development process, contributing to multiple projects simultaneously.
• Manage backend services (daemons), API layer projects, and frontend portals.
• Implement modern CI/CD principles, including pipelines, workflows, and QA integration.
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering team.
• Collaborate with cross-functional teams to ensure successful project delivery and alignment with business objectives.

Requirements:

• 4+ Years of Experience
• Proven experience managing and building agile-based engineering teams for SAAS services, delivering products from start to finish.
• Strong proficiency in PHP, Python, and JavaScript.
• Solid understanding of Linux, APIs, web services, and networking.
• Familiarity and comfort with microservices, containers, and virtualization.
• Experience with modern CI/CD principles and tools.
• Excellent communication and leadership skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Previous experience working in a smaller/startup environment is preferred.

Benefits:

• Full-time employment with 401k benefits.
• Salary commensurate with experience and market rates.
• Hybrid work model: In-office at least 3 days a week.

Job Description / Functions

• As an Infrastructure Engineer, with Deployment & Support responsibilities, you are experienced in developing and implementing on-premise and cloud-based server infrastructure. You understand that “cloud” is a relative term and that you’re still working with physical servers in a datacenter to deliver it.
• You have worked in agile environments that are project oriented. You have experience designing, deploying, operating and supporting Hypervisors, Storage, networking, DNS.
• The successful candidate must have strategic agility and good decision-making skills. They should also possess the ability to work well in a collaborative, team-oriented environment with a strong customer-service orientation.
• This function should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Position Responsibilities / Requirements

• Day-day management on-premise of physical datacenter(s) including working with hardware (our own and customers)- rack/stack, cabling, configuration, etc.
• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your expected work hours. You may be required to work additional hours to continue work on projects, or during schedules that do not impact customer use of infrastructure.
• Expected to work on assigned shift schedule unless provided a different schedule by your manager. May be called upon for other projects or assignments with reasonable notice of schedule changes/modifications.
• Switch and network monitoring/troubleshooting/configuration
• Interact with customers in a support role to handle infrastructure and systems related issues.
• Work as a lead both in the datacenter and with the support team as the senior escalation contact for physical/network/service issues and coordinate to resolution
• Write runbooks for ansible or other Devops; ability to work with software developers on planning and platform deployments that may include Linux, *BSD with various clustering