System Administrator

Job Description / Functions

• This is an on-site, full-time OR part-time position.
• Must be self motivated, work well independently, have excellent troubleshooting skills, excellent English communication skills, and is passionate about open source software, servers, and datacenters.

Position Responsibilities / Requirements

• We make use of slack, zoom, and whatsapp for internal and external communication and you are expected to be available during your expected work hours.
• You may be required to work additional hours to continue work on projects, be on call in case of emergency, or work during schedules that do not impact customer use of infrastructure.
• Respond professionally and in a timely manner to customer support inquiries by phone and email. Continued communication with customers to ensure customer support SLAs are met/exceeded
• Maintain and support the technical infrastructure – servers, firewalls, network devices.
• Respond to monitoring alerts for server and network issues
• Troubleshoot server slowdowns and errant behavior, based on specific procedures
• Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
• Manage escalation of issues to senior staff and vendors, and provide clear communication/updates of the issues
• Communicate to remote datacenter facilities to facilitate remote hands operations to resolve customer issues
• Provide situational awareness to the team through email and chat communications