Frequently Asked Questions

NetActuate is a global infrastructure-as-a-service (IaaS) provider offering edge cloud, bare metal, virtual machines, and Anycast-enabled network services across 40+ data centers worldwide.

We provide deeply integrated edge infrastructure and network services—including global BGP Anycast—designed for performance, availability, and low latency. We don’t consider ourselves a cloud service provider (VULTR, GCORE, Digital Ocean, Linode) or a Hyperscaler (AWS, Azure, GCP, Oracle) but a managed provider of bespoke infrastructure for companies looking to use and build similar dedicated infrastructure for their global platforms. It’s for this reason we are a good fit for global SaaS companies and demanding platforms with custom requirements.

NetActuate operates a geographically diverse network with over 40 datacenters across North America, South America, Europe, Middle East & Africa, and Asia & Oceania.

We serve SaaS platforms, Content Delivery Networks, Managed DNS Providers, VPN providers, gaming companies, and enterprises that require resilient, low-latency global infrastructure.

NetActuate is a privately held company headquartered in Raleigh, North Carolina, with distributed operations globally.

Yes, we offer customized onboarding, volume discounts, and direct support for high-growth SaaS and infrastructure companies.

Yes. We leverage open-source technologies (KVM, Open vSwitch, etc.) to maintain interoperability, flexibility, and transparency.

You can reach out for a free consultation.

Anycast Inference, GPU as a Service, Coherently AI, High Powered Colo, Cloud, VMs, Bare Metal, Colocation, BGP Anycast, IP Transit, IX Peering, Load Balancing, DDoS Mitigation, Consulting, and more.

Yes, we offer managed services for infrastructure, network, DNS, and application layer performance.

We use KVM for hypervisor-level virtualization and containerized orchestration with Kubernetes where applicable.

Yes, our core platform supports secure, logically isolated tenants across all services with optional dedicated infrastructure.

Yes. We support BYO images, PXE/iPXE, cloud-init, and full image lifecycle management via our portal and APIs.

Yes, we support BYOIP and ASN integration for advanced network customers, with optional RPKI support.

Yes, all services are dual-stack (IPv4/IPv6), and we provide native IPv6 with all deployments.

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Snapshots are available for virtual machines, with offsite backup options for both VM and bare metal storage.

We offer a REST API, Ansible modules, Terraform provider (beta), and integration hooks for CI/CD.

Global DNS (with geo/routing logic) and Anycast-enabled load balancing are integrated into our core service offering.

Anycast routes IP traffic to the nearest node in a distributed network using BGP. It ensures high availability, load balancing, and optimal latency.

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We assign the same IP address block to multiple global locations, each announcing routes via BGP. Traffic flows to the closest healthy endpoint. You can do BGP with us and announce your own space, we can do it for you, or any combination of approaches.

Yes. We support customer ASN announcements and multi-homing with route control features.

We offer edge-based volumetric DDoS mitigation with scrubbing, filtering, and RTBH, alongside upstream provider partnerships.

We support community-based routing, prepend logic, and dynamic route injection via our automation system.

Yes. We actively support RPKI validation and filtering, and encourage customers to publish ROAs.

Yes. You can announce your IPs through our POPs under your ASN or ours, subject to LOA and routing validation.

Yes, we support GRE/IPsec for customers needing tunneling, hybrid connectivity, or secure cross-site mesh setups.

Yes. We offer custom integration with SD-WAN providers and hybrid path solutions for edge delivery.

We continuously measure latency, throughput, and packet loss across all inter-POP and provider paths and make dynamic routing adjustments.

Yes. Our developer portal supports resource provisioning, network configuration, billing, and performance metrics.

Yes. A full REST API with OpenAPI documentation is available for all major operations.

Yes. We have native Ansible modules and a Terraform provider (currently in beta).

Yes. We integrate with Prometheus, Grafana, InfluxDB, and provide API access to logs and metrics.

We provide VPC isolation, firewalls, ACLs, API key restrictions, VPN endpoints, and audit logs for compliance.

Ubuntu, Debian, CentOS, AlmaLinux, Rocky, Arch, and customer-provided ISOs.

Yes. You can integrate our VMs, APIs, and network into Jenkins, GitHub Actions, GitLab CI/CD, or your preferred DevOps tooling.

Yes. We provide VM- and bare-metal-level support for container orchestration, including Kubernetes clusters.

For managed services, we handle regular updates. For self-managed environments, we provide tooling for automation and rollback.

Yes. We encourage customers to provision dev/test environments across any region on-demand.

We support monthly, quarterly, and annual billing via credit card, ACH, or wire transfer. Discounts are available for long-term commitments.

Yes. For bandwidth, VM uptime, and certain network services, usage-based and burst billing is available.

Yes. We provide SLAs for network uptime (99.99%), compute availability, and support response times. SLAs are tiered by service level.

We offer 24x7x365 support via ticket, email, and escalation pathways with optional phone support for enterprise tiers.

Yes. Support tiers range from Standard to Premium, including dedicated account managers and faster SLAs.

Yes. We provide onboarding assistance, architecture review, and migration planning at no extra cost for most enterprise customers.

In most cases, no. For custom rack deployments, remote hands, or unique cross-connects, setup fees may apply.

Bandwidth overages are charged at tiered rates. We alert customers before thresholds are breached and provide tools to manage usage.

Yes. We offer reseller, partner, and referral incentives. Contact us for details on becoming a NetActuate partner.

You can submit a cancellation request through the portal or via support. Terms vary by contract.

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No, NetActuate does not offer self-service signups. All accounts are provisioned after a qualification and onboarding process to ensure customer needs align with our infrastructure offerings and support model.

We serve a wide range of customers—from SaaS providers to edge CDN operators—and believe in building trusted, long-term relationships. Our hands-on approach ensures proper planning, optimal resource allocation, and long-term reliability.

Reach out via our contact form or schedule a consultation. Our team will review your requirements, recommend the right mix of services, and create an account tailored to your use case.

Yes. We review each inquiry to assess infrastructure needs, technical readiness, security requirements, and ongoing support expectations. This ensures a good fit for both parties.

We work with mid-market SaaS companies, cloud platforms, network operators, streaming providers, and enterprise customers who value resilient edge infrastructure and managed services.

Please include your company name, contact details, expected use case (e.g., SaaS hosting, VPN infrastructure, BGP/IP deployment), regions of interest, and any required bandwidth or compute specs.

Usually 1–3 business days depending on complexity. For multi-region builds or Anycast deployments, additional coordination may be required.

Our platform is designed for businesses and service providers. We do not currently support individual developers or hobbyist usage.

No. Onboarding is complimentary, though custom infrastructure builds or premium support tiers may have associated costs.

A technical account manager and engineering liaison will assist with deployment planning, IP allocations, API access, and integration guidance.