At NetActuate, we are continuing to implement our business continuity measures in response to the impacts of COVID-19. We are meeting nearly all requests for upgrades and new services in a timely manner, with ample network and infrastructure capacity. Our current strategies for sourcing additional capacity where possible have been working well.

We continue to prioritize the needs of our customers that provide essential services, so they can get the emergency services and upgrades they need during this challenging time. Staff and customer health and safety remain our number one priority, and we are continuing to innovate new ways to stay connected with one another and our customers. 

We are facing some additional challenges getting shipments into domestic COVID-19 hotspots, slowing some scheduled upgrades and deployments. We are seeing packages returned from New York, and have used alternative transport options when needed.

Internationally, we are seeing increased customs processing times in several countries, though equipment shipments are eventually arriving as needed. We continue to monitor evolving and changing restrictions in our global locations, such as Singapore’s recent lockdown measures. We are in close contact with our local vendors and providers to keep our customers apprised of any new procedures and processes that might impact service delivery.

As an essential service, we continue to provide 24×7 coverage and support, and are working hard to deliver the best possible service to our customers during this difficult time. If you have any questions, please don’t hesitate to contact us at [email protected].