Founded in 1999, the customer is a company with over 25 years of expertise in the cybersecurity space. They specialize in delivering innovative solutions, including managed detection and response (MDR), endpoint detection and response (EDR), and consulting services tailored to meet their clients’ specific needs.

At a time when the concept of a Managed Security Services Provider (MSSP) was still taking shape, the company set out with an ambitious goal: bridge critical security gaps and build partnerships that not only protect but empower clients to elevate their security posture and resilience. What truly set them apart is their leadership team, which includes professionals with firsthand experience as Chief Information Security Officers (CISOs), including the CEO — this foundation shaped their approach to cybersecurity.

In mid-2024, the company was acquired by a global leader in solutions for the convenience retail and petroleum wholesale industries. This acquisition marked a strategic expansion of the acquiring company’s cybersecurity portfolio, integrating cutting-edge services with a technology-agnostic platform that blends human expertise, AI, and automation for enhanced visibility, control, and predictive intelligence.

Cybersecurity

• Anycast
• Global Edge Computing
• Data center integration
• Redundant high-speed network transit
• AWS Direct Connect integration

The cybersecurity company’s primary clients include enterprise businesses and global quick-service restaurant chains, such as McDonald’s, that depend on its security platform for real-time threat detection and intelligence. These clients rely on seamless integration between their firewalls and the company’s systems to transmit data. The security platform also incorporated advanced AI and Machine Learning (ML) technologies for data training and analysis, threat detection and intelligence. But the limitations of the existing infrastructure hindered the effectiveness of these tools.

To support these capabilities, the company had initially managed its infrastructure through an internal data center, augmented by third-party support. However, persistent disruptions, limited scalability, and inefficiencies with the setup created operational challenges that threatened service reliability and client satisfaction.

 Recognizing the need for more robust and scalable infrastructure, the company explored external solutions to address the increasing demands of their security operations and global client base.

The company partnered with NetActuate to transition from its internal data center to an external high-density co-location solution. This phased migration, which began with the adoption of NetActuate’s Anycast services, allowed the company to maintain service continuity while upgrading its operational infrastructure.

Key elements of the solution included:

Raleigh data center integration

Approximately 10 racks of high-density storage at NetActuate’s Raleigh facility were deployed for AI/ML data processing, enabling advanced data training and analysis critical to the company’s cybersecurity capabilities.

Redundant high-speed network transit

To ensure uninterrupted service delivery, NetActuate implemented robust network redundancy within the Raleigh data center.

The high-density co-location infrastructure addressed the immediate need for reliability while providing scalability for future growth. Additionally, the robust support for AI and ML technologies allowed them to enhance the data processing capabilities, improving threat detection and intelligence delivery for its global clients.

The partnership with NetActuate allowed the company to address critical operational challenges, enabling them to:

1. Ensure operational resilience: Redundant network transit and high-density co-location minimized downtime and improved service reliability.
2. Enhance AI/ML capabilities: Advanced infrastructure at the Raleigh data center supported AI/ML data training, strengthening the company’s cybersecurity platform.
3. Scale with confidence: The transition to an external hosting solution provided the scalability needed to meet the demands of a growing client base.
4. Streamline global operations: The integration of NetActuate’s Anycast services and AWS Direct Connect enhanced the efficiency and reliability of the company’s global edge computing and cloud operations.

This success story highlights the transformative impact of leveraging high-density co-location and cloud integration for a global cybersecurity leader. The partnership with NetActuate underscores the value of robust infrastructure in enabling seamless operations, scalability, and advanced technological capabilities such as AI/ML.

By addressing critical infrastructure challenges, the company not only reinforced its position as a trusted cybersecurity provider but also demonstrated its commitment to innovation and adaptability in a rapidly evolving industry.

Disclaimer: Customer names and specific details have been anonymized to maintain confidentiality.