We’re engineering-led, and we’re hiring.

As NetActuate’s Site Reliability Engineer, you’ll have the opportunity to manage NetActuate’s complex challenges of scale, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.

This role combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that NetActuate’s services, both internally critical and externally-visible systems, have reliability, uptime appropriate to users’ needs and a fast rate of improvement. Our site reliability engineer will also keep a watchful eye on our systems capacity and performance. Software development work will focus on optimizing existing systems, building infrastructure, and eliminating work through automation. This is a full-time, 100% remote position.

Position Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.

Minimum Qualifications

• Bachelor’s degree in Computer Science, a related technical field involving software/systems engineering, or equivalent practical experience.
• Experience programming in at least one of the following languages: C, C++, Java, Python, or Go.
• Experience with algorithms and data structures.
• Experience with networking and the “cloud”

Preferred Skills

• Expertise in designing, analyzing, and troubleshooting large-scale distributed systems.
• Ability to debug, optimize code, and automate routine tasks.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
• Understanding of Unix/Linux operating systems.
• Advanced knowledge of BGP, Anycast and the global routing table and its protocols

Compensation

• Salary commensurate with experience
• Great benefits, including health, vision and dental insurance
• 401k (with 3% match)

NetActuate is seeking full-time Technical Support Engineers for a range of flexible shifts. As a technical support engineer, you’ll need to be familiar with various web hosting control panels – Web Host Manager, cPanel, DirectAdmin, etc. either from a customer (end user) perspective or as an administrator.

You’ll be familiar with installing, configuring and troubleshooting common web applications based on the LAMP stack like WordPress, Joomla, and Magento, and you’ll be comfortable working with and understanding customer requirements and issues.

You’re familiar with a tech support environment – responding to tickets via a ticket system, taking phone calls via a tech support queue and escalating to senior engineers. A strong drive to learn more about Linux, and light familiarity with the Linux command line is a plus.

As an entry level position, you may have just helped friends and family with their blog or photo gallery. Are you the person everyone calls when their PC breaks or to help fix their website? This may be the ideal role for you.

Ideal Candidates Have

• A passion for providing first class technical support
• Strong knowledge in web hosting technologies, especially DNS and email
• Familiarity with Linux/Unix command line
• Working knowledge of cPanel and Web Host Manager
• Some experience with scripting – HTML, PHP/MySQL, Perl, CGI, etc.
• Skills in setting up FTP and email clients

Optional

• Experience maintaining a website or blog
• Operating Linux on a home machine (Ubuntu, Suse, Gentoo, etc)
• Working knowledge of executing programs within the command line
• Experience with Linux, Apache, MySQL, PHP (LAMP) stack
• Skills in setting up FTP and Email clients
• WordPress, Joomla, Drupal knowledge
• Help Desk or Call Center Experience

Preferred Education/Experience

• High school diploma or equivalent
• One to two years of Linux/*nix/BSD system troubleshooting or a related certification (RHCE)
• One year of web hosting industry experience or other related work preferred

Hours
Several positions are open during different shift windows (morning shift, daytime, swing, graveyard.) either standard 8 hrs or 4 x 10 options available. We are flexible and looking for the right candidates with a passion to grow into Linux/Network Admin or other roles, so please let us know your preference.

As an Infrastructure Engineer, with deployment and support responsibilities, you are experienced in developing and implementing on-premise and cloud-based server infrastructure. You understand that “cloud” is a relative term and that you’re still working with physical servers in a datacenter to deliver it. You have worked in agile environments that are project-oriented. You have experience designing, deploying, operating and supporting hypervisors, storage, networking, and DNS.

The successful candidate must have strategic agility and good decision-making skills. They should also possess the ability to work well in a collaborative, team-oriented environment with a strong customer-service orientation. You should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Key Responsibilities Include:

• Day-to-day management on-premise of physical datacenter including working with hardware (our own and customers’) – rack/stack, cabling, configuration, etc.
• Switch and network monitoring/troubleshooting/configuration
• Proficient in writing runbooks for Ansible or other DevOps
• Ability to work with software developers on planning and platform deployments that may include Linux, *BSD with various clustering
• Support customers to resolve handle infrastructure and systems related issues
• Work as a lead both in the datacenter and with the support team as the senior escalation contact for physical/network/service issues and coordinate to resolution

Qualifications:

• 2+ years in IT, at least 1 year in a datacenter environment
• Strong proficiency in Linux with some exposure to *BSD, Windows
• Strong understanding of scripting in Linux and various DevOps automation tools
• Familiarity with different cloud environments including AWS, OpenStack, and similar platforms

Compensation

• Salary commensurate with experience
• Great benefits, including health, vision and dental insurance
• 401k (with 3% match)

As an Infrastructure Engineer, with deployment and support responsibilities, you are experienced in developing and implementing on-premise and cloud-based server infrastructure. You understand that “cloud” is a relative term and that you’re still working with physical servers in a datacenter to deliver it. You have worked in agile environments that are project oriented. You have automated anything you found yourself doing more than once using Puppet, Chef, and/or Ansible. You have experience designing, deploying, operating and supporting hypervisors, storage, networking, and DNS.

The successful candidate must have strategic agility and good decision-making skills. They should also possess the ability to work well in a collaborative, team-oriented environment. The role requires keen planning skills along with the ability to lead through influence and to be a proactive partner with a strong customer-service orientation.

Candidates should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Key Responsibilities Include:

• Day-to-day management on-premise of physical data center(s) including working with hardware (our own and customers) – rack/stack, cabling, configuration, etc.
• Switch and network monitoring, troubleshooting, and configuration
• Proficient in writing runbooks for Ansible or other DevOps
• Ability to work with software developers on planning and platform deployments that may include Linux, *BSD with various clustering
• Interact with customers in a support role to handle infrastructure and systems related issues
• Work as a lead both in the data center and with the support team as the senior escalation contact for physical, network, and service issues and coordinate to resolution

Base Qualifications:

• 5+ years in IT, at least 2 years in a datacenter environment
• Strong proficiency in Linux with some exposure to *BSD, Windows
• Strong understanding of scripting in Linux and various DevOps automation tools
• Familiarity with different cloud environments including AWS, OpenStack, and similar platforms

Desired Qualifications:

• Exposure to BGP, network design, JunOS a plus
• Deeper development experience – Python, Golang, etc.
• Past experience working with both local and remote colocation sites in multiple geographic locations

Compensation

• Salary commensurate with experience
• Great benefits, including health, vision and dental insurance
• 401k (with 3% match)

The successful candidate must have strategic agility and good decision-making skills. They should also possess the ability to work well in a collaborative, team-oriented environment with a strong customer-service orientation. You should be able to solve problems at a tactical and functional level, have excellent oral and written communication skills, a solid work ethic and unquestioned integrity.

Key Responsibilities Include:

• Day-to-day management on-premise of physical datacenter including working with hardware (our own and customers’) – rack/stack, cabling, configuration, etc.
• Switch and network monitoring/troubleshooting/configuration
• Proficient in writing runbooks for Ansible or other DevOps
• Ability to work with software developers on planning and platform deployments that may include Linux, *BSD with various clustering
• Support customers to resolve handle infrastructure and systems related issues
• Work as a lead both in the datacenter and with the support team as the senior escalation contact for physical/network/service issues and coordinate to resolution

Qualifications:

• 2+ years in IT, at least 1 year in a datacenter environment
• Strong proficiency in Linux with some exposure to *BSD, Windows
• Strong understanding of scripting in Linux and various DevOps automation tools
• Familiarity with different cloud environments including AWS, OpenStack, and similar platforms

Compensation

• Salary commensurate with experience
• Great benefits, including health, vision and dental insurance
• 401k (with 3% match)

NetActuate is seeking part-time or full-time Linux Systems Administrator/Technical Support Engineer with a focus on Linux systems. NetActuate is a client-focused provider of colocation, cloud, IaaS, connectivity, and managed services. Over 2,100 clients trust NetActuate to ensure their critical applications are available, high-performing, and secure 24/7. Founded and led by engineers, we constantly innovate on behalf of our clients to make sure they deliver in tomorrow’s marketplace today.

Position Summary:

This is an on-site, full-time or part-time position located in RTP in Durham, with some time in Brier Creek, Raleigh. The ideal candidate must be self-motivated, work well independently, have excellent troubleshooting skills, excellent English communication skills, and be passionate about open source software, servers, and datacenters.

Key Tasks and Responsibilities:

• Respond to customer support inquiries by phone and email
• Respond to monitoring alerts for server and network issues
• Maintain and support the technical infrastructure – servers, firewalls, network devices
• Setup new servers following documented procedures – hardware assembly, rack installation, OS installation
• Troubleshoot server slowdowns and errant behavior, based on specific procedures
• Be on call in case of emergency
• Manage escalation of issues to senior staff and vendors

Desired Skills:

• Experience working with several Linux/*BSD distributions
• Understanding of Internet systems and how they relate (DNS, TCP/IP, SMTP, FTP, etc.)
• Familiar with LAMP environment
• Scripting knowledge (shell scripts, python)
• Experience with cPanel/WHM and/or DirectAdmin
• Handling clients’ problems to complete resolution
• Ability to work on your own, and learn new skills independently
• Must possess confidence and be able to work under pressure when critical issues arise
• Ability to multi-task
• Must own a car
• Driver’s license with clean driving record

Bonus Skills:

• Experience managing hypervisors in a virtualization environment
• Familiarity with Cisco IOS or Cisco ASA
• Familiarity with monitoring tools like Nagios and Cacti

Hours:

Initial training period is full time – 8:30 am – 5:30 pm. After training is complete, future schedule can be discussed, including part-time options, as well as working nights and/or weekends.

Compensation:

• Salary commensurate with experience
• Full time staff only are eligible for benefits, including health, vision and dental insurance, as well as 401k (with 3% match)