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Closing Tickets or Solving Problems?

Have you ever contacted customer support and felt like the rep was more focused on closing your ticket than solving your problem? I have, and it was an incredibly frustrating experience that ultimately caused me to ditch the provider. My experience, which was with a...

What’s in a Net Promoter Score Anyway?

Tranquil Hosting recently surveyed our customers to get feedback on how we’re doing and what we could do better. We received several great ideas that we are evaluating. We were also very excited that customers gave us a Net Promoter Score (NPS) of 86, which...