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Closing Tickets or Solving Problems?

Have you ever contacted customer support and felt like the rep was more focused on closing your ticket than solving your problem? I have, and it was an incredibly frustrating experience that ultimately caused me to ditch the provider. My experience, which was with a...

An Introduction to the RootBSD Knowledgebase

For a while now RootBSD has maintained a modest knowledgebase for its customers which is accessible by clicking Support from our website. Here you will find answers to questions that are common in support tickets, as well as information about procedures concerning...