I’ve been in the tech industry since 1992 in some form or another, and I’ve gotten to know a lot of technologists. I can say that my recent interview of Jason Scott, proprietor of textfiles.com, Software Archivist at The Internet Archive and long-time...
Have you ever contacted customer support and felt like the rep was more focused on closing your ticket than solving your problem? I have, and it was an incredibly frustrating experience that ultimately caused me to ditch the provider. My experience, which was with a...
Tranquil Hosting recently surveyed our customers to get feedback on how we’re doing and what we could do better. We received several great ideas that we are evaluating. We were also very excited that customers gave us a Net Promoter Score (NPS) of 86, which...
There’s no denying the success of Amazon Web Services – $5 Billion in revenue and over one million customers is nothing to sneeze at. But even Amazon CEO Jeff Bezos admits that AWS is hard, saying in his most recent letter to shareholders: “[AWS is] still a...
“I can’t connect to my server!” As a company that provides 24 hour, always up, service to clients we get some interesting questions. The one I think is the most interesting, and frustrating for us, is when a client says “I can’t connect...
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