Closing Tickets or Solving Problems?

Have you ever contacted customer support and felt like the rep was more focused on closing your ticket than solving your problem? I have, and it was an incredibly frustrating experience that ultimately caused me to ditch the provider. My experience, which was with a...

Improving Magento performance with caching

More than a technology, caching is best thought of as a technology-enabled *strategy.* Like all strategies, you need to carefully consider your goals and resources, understand the available technologies and re-evaluate regularly as your goals, resources and available...