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Customer Portal

The NetActuate Customer Portal is the central hub for deploying, managing, and monitoring all of your NetActuate resources. Log in at portal.netactuate.com. Everything available in the portal can also be done programmatically via the API, Terraform, or Ansible.

Dashboard​

After logging in, the dashboard provides a global overview of your account: active resource counts, aggregate bandwidth usage, CPU and memory utilization, and recent support tickets. Active incidents and scheduled maintenance notices are displayed prominently — if infrastructure appears in a down or disconnected state, check the dashboard first, then the Active Incident Tracker for real-time status updates.

The dashboard also shows your 2FA status, tagged resource groups, and a Quick Deploy button for launching new infrastructure directly.

The top-right corner of every portal page contains four global controls:

  • Light/Dark mode toggle — switch the portal between light and dark themes
  • Recent actions / Jobs — view recently processed actions across all deployed infrastructure and services (global job history)
  • Documentation link — quick link to the NetActuate documentation site
  • Global search — search across all resources and sections of the portal by IP address, hostname, circuit ID, or ticket number

Infrastructure​

Navigate to Infrastructure in the left sidebar to deploy and manage compute and storage resources.

  • Virtual Machines — deploy and manage VMs across 40+ global locations with flexible CPU, RAM, and storage configurations.
  • Bare Metal — provision dedicated physical servers with IPMI access and full hardware control.
  • Colocation — house your own equipment in NetActuate data centers with Tier 1 network connectivity.
  • Storage — S3-compatible object storage and RBD block volumes for persistent data.
  • Cloud (VPC) — virtual private cloud environments for isolated workloads.
  • Kubernetes — managed Kubernetes clusters with integrated networking and storage.

Networking​

Navigate to Networking in the left sidebar to configure network services and routing.

  • BGP / Anycast — manage BGP sessions, anycast groups, and prefix announcements globally. For single-PoP BGP peering, see BGP.
  • DDoS — configure DDoS protection rules, review attack analytics, and browse historical attack logs.
  • IP Transit — dedicated upstream bandwidth to Tier 1 carriers, provisioned by the NetActuate team.
  • Domains — DNS management with full record type support.
  • Cloud Routing — cloud routers and Magic Mesh for interconnecting workloads across locations and providers.
  • Firewall — API-managed firewall rule sets for VM network interfaces with external IP set support.
  • Load Balancers — traffic distribution across backend servers with health checking and failover.

Platform​

Navigate to Platform in the left sidebar for tools and configuration that apply across your account. See the full Platform section for detailed documentation.

  • OS Images — browse available operating system images and manage custom images for VM deployments.
  • Cloud VLANs — create and manage virtual LANs to connect resources across locations.
  • Secrets — store key-value pairs for injection into VMs at deploy time via cloud-init templates.
  • Tags — label and filter resources by environment, team, project, or any custom category.
  • Data Centers — reference view of all NetActuate points of presence and available services per location.
  • Looking Glass — run ping, traceroute, and BGP route lookups from NetActuate's global infrastructure.
  • News — platform announcements, new feature releases, and scheduled events.

Account​

Navigate to Account (or click your profile picture in the top-right corner) to manage your account, billing, and credentials. See the full Account section for detailed documentation.

  • Profile — personal details, payment method, two-factor authentication, and password management.
  • Settings — display preferences, authentication (SAML/OIDC), and security controls.
  • Invoices — view, download, and pay invoices; manage account credit.
  • Team Members — add and manage users with per-member permissions.
  • Invitations — account referrals to invite new organizations to NetActuate.
  • SSH Keys — manage public keys used for VM deployment and automation.
  • Packages — read-only view of active billing packages from NetActuate's billing system.
  • Cancel Services — cancel active services with confirmation.
  • API Access — API tokens, IP ACL, VM OAuth, and the API explorer.
  • SAML Integration — single sign-on with Okta, Google Workspace, or any SAML 2.0 identity provider.
  • OpenID Connect — OIDC authentication for API access and workload identity federation.

Support​

Navigate to Support in the left sidebar — or click the headphone icon in the lower-left corner of the portal for quick access.

  • View Tickets — browse open and closed tickets. Click into any ticket to see the full message thread between you and NetActuate.
  • Submit Ticket — open a new support request. Select a department (Abuse, Billing, Sales, or Support) and urgency level. Tickets can also be submitted via email to support@netactuate.com — both portal and email tickets appear in View Tickets.
  • Changelog — portal release notes tracking new features, fixes, and updates.
  • Documentation — link to these docs.

For full details on support levels, ticket submission, and contact options, see Support.

Architecture Overview​

For a detailed look at how NetActuate's infrastructure is designed with multiple independent redundancy layers — from physical hardware through hypervisor, data center, network, and edge — see the Redundancy Layers guide.